Watson CCS Quality Policy

It is the policy of the company to maintain a quality system designed to meet the requirements of ISO 9001:2008 in pursuit of its primary objectives. The company’s Quality Manual defines our quality objectives and key procedures. Customer service is an essential part of the quality process and to ensure this is fulfilled, all employees receive training to ensure awareness and understanding of quality and its impact on customer service. To ensure the company maintains its awareness for continuous improvement, the quality system is regularly reviewed and is subject to annual audit. The requirements of the company’s quality system are mandatory and all company personnel have a responsibility and obligation to it. Jamie Dacombe Company Director.

Quality Assurance

Watson CCS Ltd aim to achieve and maintain a high standard of services by operating controls which will result in consistent services throughout the life of the contract.Quality Assurance We believe it is our responsibility to check and record the quality of service we provide to you. It is our policy to operate a control system specifically designed to meet the requirements of your specification and premises. This ensures that prompt action is taken when necessary. Service inspections are a control for consistency of service. Hence all staff are motivated towards achieving and maintaining higher standards. Quality Statement The goal of Watson Contract Cleaning Services Ltd is to provide our clients with high quality of services. Our aim therefore, is to establish a working environment where the need for quality is recognised, understood and routinely implemented. To this end, it is the policy of the company that:-

Clients’ requirements and expectations are adequately defined and documented.
An effective documented management system be established and maintained which promotes error free operation in each department of the business.
All employees are expected to know and be accountable for the adherence to the procedures, in so far as they relate to what they do.
The management system shall be regularly reviewed to ensure its adequacy and shall have the fully committed support of all management and staff.
Programmes of continuous improvement shall be promoted.
Quality is defined as 100% compliance and shall not be compromised as an expedient.
The management shall encourage teamwork and adopt best practices to ensure that quality is maintained and that adequate training of staff is provided and is subject to regular review

Our Quality Objectives

We aim to provide a professional and ethical service to our clients. In order to demonstrate our intentions, we have identified the following Quality Objectives.
We will endeavour to deliver our services to specification
We will endeavour to deliver our services on time
We will endeavour to deliver our services to the price quoted
We will endeavour to make a profitable return on our activities in order to fund ongoing development and growth
Our Management Team will analyse customer feedback data, internal performance data, financial performance data and business performance data to ensure that our Quality Objectives are being met
We will conduct our business in an ethical and professional manner
We will endeavour to satisfy our clients’ requirements and get things right first time
Should we make a mistake, we will admit it and rectify the situation as quickly as possible

We achieve the greatest standards achievable first time, on time, every time!

Contact us for a free quotation.

Contact