Complaints & Praises
Complaint Management
As part of our on-going commitment to providing excellent service, we have a policy that deals with all complaints to the satisfaction of the complainant.
Any complaint received is initially recorded on a Complaints Report and handled by the department appropriate to the area of the complaint. Should the complaint not be resolved to the complainant’s satisfaction, our escalation procedure means that it is then immediately referred to a Company Director.
We recognise that despite having robust quality control procedures in place we may still encounter problems, which generate complaints therefore we ensure that in such cases records are kept (including any correspondence).
Details of any complaints are recorded in the company’s Action Log that is located in the ISO folder.
Praises Management
As part of our on-going commitment to providing excellent service, we have a policy that deals with all praises to the satisfaction of the deserved credit individual or party.
Any praise received is initially recorded on a praise Report and handled by the department appropriate to the area of the praise.
Details of any praises are recorded in the company’s Action Log that is located in the ISO folder.
